FAQ

For those of you with questions or just a general thirst for knowledge, we've outlined some helpful details for you below. Still can't quench your thirst? Email us at sales@squidsocks.ink, Samson, our Chief Customer Service Squid, is more than happy to answer your questions. 

squid socks reinventing the baby sock

SIZING: HOW DO I CHOOSE THE PERFECT FIT?

Finding that "perfect" fit can be a real challenge! It's our hope the size chart we created functions as a helpful tool when making your buying decision. As parents ourselves, we realize the world of baby sizes is definitely not one size fits all.

If your little one has some seriously adorable chunky feet and legs, it's probably best to size up. If they are on the long and narrow, you might find they get more longevity out of the smaller sizes. We've had petite 2.5 year old's that still fit in a 6-12 and 12-24 and even five year old's (with narrow size 10/11 shoes) that fit in our 2T-3T.

On the flip side, we've also had 5 month old's fit in our 12-24 and 2.5 year old's (with size 8 shoe) fit perfectly in our 2T-3T. Ultimately, we say use your amazing, superpower parental and caregiver intuition, it's usually right!

RECOMMENDED WASHING INSTRUCTIONS

Wash before use. Gentle cycle with like colors, no bleach and no tumble drying. Did you just read this, roll your eyes, laugh uncontrollably and question whether or not we actually have kids? Don’t worry, we’ve put these socks through the ringer and have thrown them in every random load of laundry (and you know it never ends), including some serious tumble dry sessions and they come out beautifully!

We find placing your Squid Socks in a garment bag makes it much easier to retrieve them pre-dryer session, if you so choose. If you do want to tumble dry your Squid Socks, we've found garment bags are also great at helping to reduce the dreaded pilling or little fuzz balls that come about as a result of friction. 

Best garment longevity advice? Follow the packaging instructions. Honest parental advice? Do what you need to do. 

That's all nice, but I'm curious how they'd really hold up in my dryer.

Most dryers average 130 degrees. Our socks themselves can take a whopping 465 degrees and even more amazing, our silicone "squiddy dots" can withstand a temperature of 500 degrees! Bring on the heat. 

THOUGHTS BEHIND THE DOTS

The application of silicone, specifically silicone dots or "squiddy dots", was very intentional. We knew we liked the idea and look of dots because they resemble the suction-like cups on squids, but we also wanted to take into account circulation.  Rather than a continuous line or band of silicone, we wanted to create this dot pattern with gaps between each dot to allow for better blood flow. Our goal is to create a sock that stays on without constriction.

DOTS ON SKIN: IS MY CHILD TURNING INTO A SQUID? 

No, well, not likely. The socks, however, may leave temporary dots or pressure marks on your child’s skin. In fact, all brands of socks we have ever used on our children leave lines or pressure marks to various degrees. One of the most adorable baby features are those delicious little cankles, but those cankles and their heavenly rolls do lend themselves to sock marks, especially if you have children with fair or sensitive skin, like our daughter. That said, we use skin safe tested silicone in our Squid Socks.

As with the majority of products in the marketplace, there's always a small percentage of individuals that experience greater sensitivity than others. Our product is no different, which is why we advise you to discontinue use if you notice your little one experiencing any unwelcome sensitivity. 

SHIPPING AND RETURNS

squid socks shipping and returns

RETURNS & EXCHANGES 

We are happy to offer free returns for 90 days. Please ensure your Squid Socks are unworn and unwashed. To process a return, email our Chief Customer Service Squid, Samson, at sales@squidsocks.ink. Samson will email you a free prepaid return shipping label.

Simply repackage the returned items in the original shipping bag or packaging of your choice.

IMPORTANT: Make sure there are no other labels on your packaging before applying your return shipping label.

When we have your return in our tentacles, we will credit your original form of payment, and Samson will send you an email to let you know it has been processed.

How long until I receive my refund?
Please allow 2-3 weeks for your refund. Samson will send you an email once your item(s) have been received and your refund has been processed.

Oops, I bought the wrong size! Can I exchange them for a different size?
We know how challenging it can be to get that perfect fit, especially when it comes to baby apparel! While we've tried very hard to create great fitting socks, but we realize each child is so different. If you would like to make an exchange, please email Samson at sales@squidsocks.ink and he will be delighted to assist you.

Hey, something doesn't look right

We have high quality standards. If you have a damaged or defective item, please email Samson at sales@squidsocks.ink

 

A KIND WORD GOES A LONG WAY

If you love Squid Socks as much as we do, any and all positive reviews would be instrumental in helping our start up company get off the ground. Even better, we would love to see a photo (or video) of your little squid rockin’ their new socks! You can find us on:

Facebook, Instagram, Twitter and Pinterest 

@squidsocksink

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