FAQ

For those of you with questions or just a general thirst for knowledge, we've outlined some helpful details for you below. Still can't quench your thirst? Email us at sales@squidsocks.ink, Samson, our Chief Customer Service Squid, is more than happy to answer your questions. 

squid socks reinventing the baby sock

THOUGHTS BEHIND THE DOTS

The application of silicone, specifically silicone dots or "squiddy dots", was very intentional. We knew we liked the idea and look of dots because they resemble the suction-like cups on squids, but we also wanted to take into account circulation.  Rather than a continuous line or band of silicone, we wanted to create this dot pattern with gaps between each dot to allow for better blood flow. Our goal is to create a sock that stays on without constriction.

RECOMMENDED WASHING INSTRUCTIONS

Wash before use. Gentle cycle with like colors, no bleach and no tumble drying. Did you just read this, roll your eyes, laugh uncontrollably and question whether or not we actually have kids? Don’t worry, we’ve put these socks through the ringer and have thrown them in every random load of laundry (and you know it never ends), including some serious tumble dry sessions and they come out beautifully!

We find placing your Squid Socks in a garment bag makes it much easier to retrieve them pre-dryer session, if you so choose. (Hint, hint: You might just receive a complimentary garment bag with your first purchase). 

Best garment longevity advice? Follow the packaging instructions. Honest parental advice? Do what you need to do. 

That's all nice, but I'm curious how they'd really hold up in my dryer.

Most dryers average 130 degrees. Our socks themselves can take a whopping 465 degrees and even more amazing, our silicone "squiddy dots" can withstand a temperature of 500 degrees! Bring on the heat. 

DOTS ON SKIN: IS MY CHILD TURNING INTO A SQUID? 

No, well, not likely. The socks, however, may leave temporary dots or pressure marks on your child’s skin. In fact, all brands of socks we have ever used on our children leave lines or pressure marks to various degrees. One of the most adorable baby features are those delicious little cankles, but those cankles and their heavenly rolls do lend themselves to sock marks, especially if you have children with fair or sensitive skin, like ours. That said, we use skin safe tested silicone in our Squid Socks. Although silicone allergies are extremely rare, please avoid or discontinue use of the socks if you notice or think your child is allergic to silicone.

SHIPPING AND RETURNS

squid socks shipping and returns

RETURN POLICY

We are happy to offer free returns for 90 days. Please ensure your Squid Socks are unworn and unwashed. To process a return, email our Chief Customer Service Squid, Samson, at sales@squidsocks.ink. Samson will email you a free prepaid return shipping label.

Simply repackage the returned items in the original shipping bag or packaging of your choice.

IMPORTANT: Make sure there are no other labels on your packaging before applying your return shipping label.

When we have your return in our tentacles, we will credit your original form of payment, and Samson will send you an email to let you know it has been processed.

How long until I receive my refund?
Please allow 2-3 weeks for your refund. Samson will send you an email once your item(s) have been received and your refund has been processed.

Hey, something doesn't look right

We have high quality standards. If you have a damaged or defective item, please email Samson at sales@squidsocks.ink

A KIND WORD GOES A LONG WAY

If you love Squid Socks as much as we do, any and all positive reviews would be instrumental in helping our start up company get off the ground. Even better, we would love to see a photo (or video) of your little squid rockin’ their new socks! You can find us on:

Facebook, Instagram, Twitter and Pinterest 

@squidsocksink

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